Harp&Hill

USE CODE 'GET40' TO GET $40 OFF
2 DAY FREE USA SHIPPING

Privacy Policy

Thank you for choosing to be part of our community at Harp & Hill (“Company”, “we”,
“us”, or “our”). We are committed to protecting your personal information and your right
to privacy. If you have any questions or concerns about this privacy notice, or our
practices with regards to your personal information, please contact us
at [email protected]
When you visit our website https://speed.harpandhill.com (the “Website”), and more
generally, use any of our services (the “Services”, which include the Website), we
appreciate that you are trusting us with your personal information. We take your privacy
very seriously. In this privacy notice, we seek to explain to you in the clearest way
possible what information we collect, how we use it and what rights you have in relation
to it. We hope you take some time to read through it carefully, as it is important. If there
are any terms in this privacy notice that you do not agree with, please discontinue use of
our Services immediately.
This privacy notice applies to all information collected through our Services (which, as
described above, includes our Website), as well as any related services, sales,
marketing or events.

Please read this privacy notice carefully as it will help you understand what we do
with the information that we collect.

1. What information do we collect?

Personal information you disclose to us
In Short:  We collect information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an
interest in obtaining information about us or our products and Services, when you
participate in activities on the Website or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with
us and the Website, the choices you make and the products and features you use. The
personal information we collect may include the following:
Personal Information Provided by You. We collect names; phone numbers; email
addresses; mailing addresses; billing addresses; debit/credit card numbers; and other
similar information.
Payment Data. We may collect data necessary to process your payment if you make
purchases, such as your payment instrument number (such as a credit card number),
and the security code associated with your payment instrument. All payment data is stored by Paypal, Stripe, or Google Pay. You may find their privacy notice link(s)here: 
PAYPAL: https://www.paypal.com/en/webapps/mpp/ua/privacy-full and 
STRIPE: 
https://stripe.com/en-es/privacy
GOOGLE PAY:
https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB 

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

2. How do we use your information?

In Short:  We process your information for purposes based on legitimate business
interests, the fulfilment of our contract with you, compliance with our legal obligations,
and/or your consent.
We use personal information collected via our Website for a variety of business
purposes described below. We process your personal information for these purposes in
reliance on our legitimate business interests, in order to enter into or perform a contract
with you, with your consent, and/or for compliance with our legal obligations. We indicate
the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:

Fulfil and manage your orders. We may use your information to fulfil and
manage your orders, payments, returns, and exchanges made through
the Website.

Administer prize draws and competitions. We may use your information to
administer prize draws and competitions when you elect to participate in our
competitions.

To deliver and facilitate delivery of services to the user. We may use your
information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your
information to respond to your inquiries and solve any potential issues you might
have with the use of our Services.

To send you marketing and promotional communications. We and/or our
third-party marketing partners may use the personal information you send to us
for our marketing purposes, if this is in accordance with your marketing
preferences. For example, when expressing an interest in obtaining information
about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing
emails at any time (see the WHAT ARE YOUR PRIVACY RIGHTS below).

Deliver targeted advertising to you. We may use your information to develop
and display personalized content and advertising (and work with third parties who
do so) tailored to your interests and/or location and to measure its effectiveness.

3. Will your information be shared with anyone?

In Short:  We only share information with your consent, to comply with laws, to provide
you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use
your personal information in a specific purpose.

Legitimate Interests: We may process your data when it is reasonably
necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you,
we may process your personal information to fulfil the terms of our contract.

Legal Obligations: We may disclose your information where we are legally
required to do so in order to comply with applicable law, governmental requests,
a judicial proceeding, court order, or legal process, such as in response to a court
order or a subpoena (including in response to public authorities to meet national
security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is
necessary to investigate, prevent, or take action regarding potential violations of
our policies, suspected fraud, situations involving potential threats to the safety of
any person and illegal activities, or as evidence in litigation in which we are
involved.
More specifically, we may need to process your data or share your personal information
in the following situations:

Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another company.

Vendors, Consultants and Other Third-Party Service Providers. We may
share your data with third-party vendors, service providers, contractors or agents
who perform services for us or on our behalf and require access to such
information to do that work. Examples include: payment processing, data
analysis, email delivery, hosting services, customer service and marketing efforts.
We may allow selected third parties to use tracking technology on the Website,
which will enable them to collect data on our behalf about how you interact with
our Website over time. This information may be used to, among other things,
analyze and track data, determine the popularity of certain content, pages or
features, and better understand online activity. Unless described in this notice,
we do not share, sell, rent or trade any of your information with third parties for
their promotional purposes. We have contracts in place with our data processors,
which are designed to help safeguard your personal information. This means that
they cannot do anything with your personal information unless we have instructed
them to do it. They will also not share your personal information with any
organization apart from us. They also commit to protect the data they hold on our
behalf and to retain it for the period we instruct.

Business Partners. We may share your information with our business partners
to offer you certain products, services or promotions.

4. Who will your information be shared with?

In Short:  We only share information with the following third parties.

We only share and disclose your information with the following third parties. We have
categorized each party so that you may easily understand the purpose of our data
collection and processing practices. If we have processed your data based on your
consent and you wish to revoke your consent, please contact us using the contact
details provided in the section below titled HOW CAN YOU CONTACT US
ABOUT THIS NOTICE?
Social Media Sharing and Advertising
Facebook advertising
Website Hosting
WordPress.com

5. Do we use cookies and other tracking technologies?

In Short:  We may use cookies and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to
access or store information.

6. How long do we keep your information?

In Short:  We keep your information for as long as necessary to fulfil the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting or other legal requirements). No purpose in
this notice will require us keeping your personal information for longer than 6 months.
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is not possible
(for example, because your personal information has been stored in backup archives),
then we will securely store your personal information and isolate it from any further
processing until deletion is possible.

7. How do we keep your information safe?

In Short:  We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate technical and organizational security measures
designed to protect the security of any personal information we process. However,
despite our safeguards and efforts to secure your information, no electronic transmission
over the Internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security, and improperly collect,
access, steal, or modify your information. Although we will do our best to protect your
personal information, transmission of personal information to and from our Website is at
your own risk. You should only access the Website within a secure environment.

8. Do we collect information from minors?

In Short:  We do not knowingly collect data from or market to children under 18 years of
age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the Website, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the Website. If
we learn that personal information from users less than 18 years of age has been
collected, we will deactivate the account and take reasonable measures to promptly
delete such data from our records. If you become aware of any data we may have
collected from children under age 18, please contact us at [email protected]

9. What are your privacy rights?

In Short:  In some regions, such as the European Economic Area, you have rights that
allow you greater access to and control over your personal information. You may review,
change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under
applicable data protection laws. These may include the right (i) to request access and
obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to
restrict the processing of your personal information; and (iv) if applicable, to data
portability. In certain circumstances, you may also have the right to object to the
processing of your personal information. To make such a request contact us. We will consider and act upon any request in
accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the
right to withdraw your consent at any time. Please note however that this will not affect
the lawfulness of the processing before its withdrawal, nor will it affect the processing of
your personal information conducted in reliance on lawful processing grounds other than
consent.
If you are resident in the European Economic Area and you believe we are unlawfully
processing your personal information, you also have the right to complain to your local
data protection supervisory authority. You can find their contact details
here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities
are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Cookies and similar technologies: Most Web browsers are set to accept cookies by
default. If you prefer, you can usually choose to set your browser to remove cookies and
to reject cookies. If you choose to remove cookies or reject cookies, this could affect
certain features or services of our Website. To opt-out of interest-based advertising by
advertisers on our Website visit http://www.aboutads.info/choices/.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include
a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy
preference not to have data about your online browsing activities monitored and
collected. At this stage, no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently respond to
DNT browser signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking is adopted that we must
follow in the future, we will inform you about that practice in a revised version of this
privacy notice.

11. Do California residents have specific privacy rights?

In Short:  Yes, if you are a resident of California, you are granted specific rights
regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us, once a year and
free of charge, information about categories of personal information (if any) we disclosed
to third parties for direct marketing purposes and the names and addresses of all third
parties with which we shared personal information in the immediately preceding calendar
year. If you are a California resident and would like to make such a request, please
submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account
with the Website, you have the right to request removal of unwanted data that you
publicly post on the Website. To request removal of such data, please contact us using
the contact information provided below, and include the email address associated with
your account and a statement that you reside in California. We will make sure the data is
not publicly displayed on the Website, but please be aware that the data may not be
completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a resident as:

   (1) every individual who is in the State of California for other than a temporary or
    transitory purpose and
   (2) every individual who is domiciled in the State of California who is outside the State
    of California for a temporary or transitory purpose

All other individuals are defined as non-residents.

If this definition of resident applies to you, certain rights and obligations apply regarding
your personal information.

How do we use and share your personal information?

Harp & Hill collects and shares your personal information through:
▪ Targeting cookies/Marketing cookies
▪ Social media cookies
▪ Beacons/Pixels/Tags
More information about our data collection and sharing practices can be found in this
privacy notice and our Cookie Notice: http://www.coockies.com .
You may contact us by email at [email protected], or by referring to the contact
details at the bottom of this document.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Each service provider is a for-
profit entity that processes the information on our behalf.

The current list of our service providers can be found below.

We may use your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration. This is
not considered to be selling of your personal data.

Harp & Hill has disclosed the following categories or personal information to third parties
for a business or commercial purpose in the preceding twelve (12) months:

▪ Category B. Personal information, as defined in the California Customer Records
law, such as your name, contact information, education, employment,
employment history and financial information.
The categories of third parties to whom we disclosed personal information for a business
or commercial purpose can be found under WHO WILL YOUR INFORMATION BE
SHARED WITH?

Your rights with respect to your personal data

Right to request deletion of the data – Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your
personal information, we will respect your request and delete your personal information,
subject to certain exceptions provided by law, such as (but not limited to) the exercise by
another consumer of his or her right to free speech, our compliance requirements
resulting from a legal obligation or any processing that may be required to protect
against illegal activities.

Right to be informed – Request to know
Depending on the circumstances, you have a right to know:
▪ whether we collect and use your personal information;
▪ the categories of personal information that we collect;
▪ the purposes for which the collected personal information is used;
▪ whether we sell your personal information to third parties;
▪ the categories of personal information that we sold or disclosed for a business
purpose;
▪ the categories of third parties to whom the personal information was sold or
disclosed for a business purpose; and
▪ the business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer
information that is de-identified in response to a consumer request or to re-identify
individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer& Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the
same person about whom we have the information in our system. These verification
efforts require us to ask you to provide information so that we can match it with the
information you have previously provided us. For instance, depending on the type of
request you submit, we may ask you to provide certain information so that we can match
the information you provide with the information we already have on file, or we may
contact you through a communication method (e.g. phone or email) that you have
previously provided to us. We may also use other verification methods as the
circumstances dictate.

We will only use personal information provided in your request to verify your identity or
authority to make the request. To the extent possible, we will avoid requesting additional
information from you for the purposes of verification. If, however, if we cannot verify your
identity from the information already maintained by us, we may request that you provide
additional information for the purposes of verifying your identity, and for security or fraud-
prevention purposes. We will delete such additionally provided information as soon as
we finish verifying you.

Other privacy rights

▪ You may object to the processing of your personal data
▪ You may request correction of your personal data if it is incorrect or no longer
relevant, or ask to restrict the processing of the data
▪ You can designate an authorized agent to make a request under the CCPA on
your behalf. We may deny a request from an authorized agent that does not
submit proof that they have been validly authorized to act on your behalf in
accordance with the CCPA.

▪ You may request to opt-out from future selling of your personal information to
third parties. Upon receiving a request to opt-out, we will act upon the request as
soon as feasibly possible, but no later than 15 days from the date of the request
submission.

To exercise these rights, you can contact us by email at [email protected], or by
referring to the contact details at the bottom of this document. If you have a complaint
about how we handle your data, we would like to hear from you.

12. Do we make updates to this notice?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant
laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated “Revised” date and the updated version will be effective as
soon as it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly sending
you a notification. We encourage you to review this privacy notice frequently to be
informed of how we are protecting your information.

13. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us
at [email protected] 
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
Based on the applicable laws of your country, you may have the right to request access
to the personal information we collect from you, change that information, or delete it in
some circumstances. To request to review, update, or delete your personal information,
please send us an email at [email protected] We will respond to your request
within 30 days.

Shipping Policy

We ship to customers in over 50 Countries with our trusted partners at FedEx.  Orders are processed Monday through Friday and we ship them out on the same day or within one business day of confirmation should the order be placed after 4 p.m EST.

FREE DOMESTIC SHIPPING

Orders within the United States will ship free of charge with FedEx and will arrive within 2-3 business days, depending on where you are located.

INTERNATIONAL SHIPPING

We ship to over 50 Countries with FedEx Worldwide.

We have a fixed rate for shipping Worldwide that is 15$. This will automatically be displayed at checkout when Countries beside the USA will be selected.

FedEx Worldwide is generally the fastest available option, arriving within 3-5 business days, pending no issues with customs clearance.

IMPORT DUTIES

Harp & Hill is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Harp & Hill does not assist with duty payment or coordinating with the custom’s department in the Country.

Wherein a customer chooses not to pay duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Harp & Hill will not refund the order. Similarly, if the package is returned to us because a customer refused to pay duties, we will deduct our shipping costs from any refund issued.

TRACKING

We offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your confirmation email. In the event you need assistance with your delivery, please directly contact the FedEx customer service.

It is the customer’s responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer’s responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed. When an order is “Returned to Sender”, we deduct the return shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order.

Returns and Exchanges

We accept returns for eligible items within 30 days of when the order is marked as delivered. Please notice that the returned goods must be in their original packaging and unused conditions.

Please note that the customer is responsible for shipping the item back to Harp & Hill. For Exchanges, we will cover the cost of shipping the new item back to you.

RETURNS

Your order must be sent back in the original box. All original tags and packaging must be still attached and in their original condition. Upon arrival at our warehouse, these items will be inspected under the guidelines mentioned above and then a full refund will be issued. If these conditions are not met, then a 45$ fee per item will be applied to the refund amount to cover warehouse return fee inspection and damaged goods. 

INTERNATIONAL RETURNS

We do not accept any international return orders.

EXCHANGES

Your order must be shipped back in the original box. All original tags and packaging must be still attached and in their original condition and suitable for resale. Upon arrival at our warehouse, these items will be inspected under these guidelines and then an exchange will be issued. If these conditions are not met then the exchange will be treated as a return and follow the guidelines mentioned above. Please note that the customer is responsible for shipping the item back to Harp & Hill.

HOW TO INITIATE A RETURN

To submit a return, simply email admin@harpandhill.com with your order number and the details of your request.  Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.

We may refund your money by issuing a refund in the original form of payment.

Shipping fees are not eligible for refunds.

If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: [email protected]

Lifetime Warranty

At Harp & Hill we only design and build high quality products. That’s why all our products are covered with a lifetime warranty from manufacturing defects.  All bags purchased through our website are guaranteed against manufacturer’s defects over the lifetime of the product. We design these products to serve you for as long as you intend to use them, and it’s our pledge that they will.

Cosmetic wear and tear resulting directly or indirectly from wrongful use, poor maintenance or other unnatural usage is not covered under this warranty.

Complaints regarding defects or faults must be communicated to the following email: admin@harpandhill.com within 30 days from the day of purchase