Harp&Hill

Person sitting in a plane with carry on bag

How to Travel Safely During the Covid-19 Pandemic

While the new coronavirus is defining a new style of living, a quick change in perspective can thoroughly improve your lifestyle.

Before diving into this, bear in mind that things are constantly changing and conflicting information may be coming from the same sources. Obviously, things like online check-in and other protocols are already in place so we won’t be looking at those, but rather the top 5 questions to ask yourself to help you travel safely in this new “normality”. 

1. What’s Your Destination?

Firstly, let’s address where you will be traveling to. Jumping on the first international flight might sound tempting, but you should consider the following before booking a flight:

  • Many travel insurance companies are no longer offering insurance policies due to government restrictions. Travel insurance, especially in unstable times, is an absolute must for international travel.
  • Even if flights become more readily available, the countries that they are flying to may still require mandatory 14-day quarantines on arrivals… and what fun is flying South only to sit in a hotel for 14 days?
  • A quarantine may also be compulsory when you return home, which means that another 14 days off are required on top of your vacation.
  • In order to avoid this, stay up to date on travel restrictions with apps and interactive maps. We find United Airlines’ interactive map to be pretty good. Check it out here: Click Here

2. Who Can Fly?

When it’s time to fly, whether it be domestic or international, the biggest question is “WHO can fly?” more so than “WHERE can we fly?”

Countries like South Korea, and many others in East Asia, have deployed a Coronavirus tracking app allowing for real-time alerts & digital contact tracing. A system like this allows citizens to be notified & isolated when they have come into contact with a confirmed Covid-19 patient, and the app displays as green when you are safe to go about your daily life.

These apps are just one thing that the countries that have been effective in flattening the curve have in common and North America and Europe will most likely be (or already using) using similar apps to determine whether or not it is safe for citizens to fly.

Additionally, many airports only allow passengers to enter the airport. That means that gone are the days of meeting your loved one for a hug at the arrivals gate.

3. What Are the Expectations at the Gate?

In addition to plexiglass barriers to separate travelers from gate agents, technology like facial recognition and pre-boarding temperature screenings has been put in place. So, make sure to check your temperature before going to the airport to avoid any unwelcome surprises.

In some countries such as Iceland, you may even be required to provide recent proof from your physician that you are safe to fly.

4. What Awaits After Landing?

As well as the temperature screenings that you are guaranteed to encounter multiple times throughout your journey, you may be asked for a mandatory blood test screening in major hubs like Hong Kong.

These blood tests, while widely criticized after their initial roll-out in the United States, are designed not only to detect whether a traveler currently has Covid-19, but also to signal whether or not they have built an immunity to the virus.

5. Where Are You Staying?

Finally, it is more noticeable as time goes on that personal space is becoming an increasingly valuable commodity and that accommodations like hostels and other shared spaces are likely to see a more difficult recovery.

Airbnb accommodations have risen in popularity since it is easier to maintain the hygiene of the private space. However, should you want to stay in a hotel, try and follow these guidelines:

  •       Before booking a hotel, research the hotel’s plan to protect guests and staff.
  •       Find out what the hotel’s plans are for guests who fall ill during their stay.
  •       When possible, ask for a room that has not been occupied for a few days.
  •       Upon arrival sanitize your room and keep the windows open.
  •       If you are out on a day trip or longer, decline housekeeping services to reduce the number of people in your room and order room service rather than dining out.
  •       Avoid shared hotel facilities like the gym and spa.

Whether you are traveling domestically or overseas, stay safe and come back soon! 

Shipping Policy

We ship to customers in over 50 Countries with our trusted partners at FedEx.  Orders are processed Monday through Friday and we ship them out on the same day or within one business day of confirmation should the order be placed after 4 p.m EST.

FREE DOMESTIC SHIPPING

Orders within the United States will ship free of charge with FedEx and will arrive within 2-3 business days, depending on where you are located.

INTERNATIONAL SHIPPING

We ship to over 50 Countries with FedEx Worldwide.

We have a fixed rate for shipping Worldwide that is 15$. This will automatically be displayed at checkout when Countries beside the USA will be selected.

FedEx Worldwide is generally the fastest available option, arriving within 3-5 business days, pending no issues with customs clearance.

IMPORT DUTIES

Harp & Hill is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Harp & Hill does not assist with duty payment or coordinating with the custom’s department in the Country.

Wherein a customer chooses not to pay duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Harp & Hill will not refund the order. Similarly, if the package is returned to us because a customer refused to pay duties, we will deduct our shipping costs from any refund issued.

TRACKING

We offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your confirmation email. In the event you need assistance with your delivery, please directly contact the FedEx customer service.

It is the customer’s responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer’s responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed. When an order is “Returned to Sender”, we deduct the return shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order.

Returns and Exchanges

We accept returns for eligible items within 30 days of when the order is marked as delivered. Please notice that the returned goods must be in their original packaging and unused conditions.

Please note that the customer is responsible for shipping the item back to Harp & Hill. For Exchanges, we will cover the cost of shipping the new item back to you.

RETURNS

Your order must be sent back in the original box. All original tags and packaging must be still attached and in their original condition. Upon arrival at our warehouse, these items will be inspected under the guidelines mentioned above and then a full refund will be issued. If these conditions are not met, then a 45$ fee per item will be applied to the refund amount to cover warehouse return fee inspection and damaged goods. 

INTERNATIONAL RETURNS

We do not accept any international return orders.

EXCHANGES

Your order must be shipped back in the original box. All original tags and packaging must be still attached and in their original condition and suitable for resale. Upon arrival at our warehouse, these items will be inspected under these guidelines and then an exchange will be issued. If these conditions are not met then the exchange will be treated as a return and follow the guidelines mentioned above. Please note that the customer is responsible for shipping the item back to Harp & Hill.

HOW TO INITIATE A RETURN

To submit a return, simply email admin@harpandhill.com with your order number and the details of your request.  Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.

We may refund your money by issuing a refund in the original form of payment.

Shipping fees are not eligible for refunds.

If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: [email protected]

Lifetime Warranty

At Harp & Hill we only design and build high quality products. That’s why all our products are covered with a lifetime warranty from manufacturing defects.  All bags purchased through our website are guaranteed against manufacturer’s defects over the lifetime of the product. We design these products to serve you for as long as you intend to use them, and it’s our pledge that they will.

Cosmetic wear and tear resulting directly or indirectly from wrongful use, poor maintenance or other unnatural usage is not covered under this warranty.

Complaints regarding defects or faults must be communicated to the following email: admin@harpandhill.com within 30 days from the day of purchase