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We ship to customers in over 50 Countries with our trusted partners at FedEx. Orders are processed Monday through Friday and we ship them out on the same day or within one business day of confirmation should the order be placed after 4 p.m EST.
FREE DOMESTIC SHIPPING
Orders within the United States will ship free of charge with FedEx and will arrive within 2-3 business days, depending on where you are located.
INTERNATIONAL SHIPPING
We ship to over 50 Countries with FedEx Worldwide.
We have a fixed rate for shipping Worldwide that is 15$. This will automatically be displayed at checkout when Countries beside the USA will be selected.
FedEx Worldwide is generally the fastest available option, arriving within 3-5 business days, pending no issues with customs clearance.
IMPORT DUTIES
Harp & Hill is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Harp & Hill does not assist with duty payment or coordinating with the custom’s department in the Country.
Wherein a customer chooses not to pay duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Harp & Hill will not refund the order. Similarly, if the package is returned to us because a customer refused to pay duties, we will deduct our shipping costs from any refund issued.
TRACKING
We offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your confirmation email. In the event you need assistance with your delivery, please directly contact the FedEx customer service.
It is the customer’s responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer’s responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed. When an order is “Returned to Sender”, we deduct the return shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order.
We accept returns for eligible items within 30 days of when the order is marked as delivered. Please notice that the returned goods must be in their original packaging and unused conditions.
Please note that the customer is responsible for shipping the item back to Harp & Hill. For Exchanges, we will cover the cost of shipping the new item back to you.
RETURNS
Your order must be sent back in the original box. All original tags and packaging must be still attached and in their original condition. Upon arrival at our warehouse, these items will be inspected under the guidelines mentioned above and then a full refund will be issued. If these conditions are not met, then a 45$ fee per item will be applied to the refund amount to cover warehouse return fee inspection and damaged goods.
INTERNATIONAL RETURNS
We do not accept any international return orders.
EXCHANGES
Your order must be shipped back in the original box. All original tags and packaging must be still attached and in their original condition and suitable for resale. Upon arrival at our warehouse, these items will be inspected under these guidelines and then an exchange will be issued. If these conditions are not met then the exchange will be treated as a return and follow the guidelines mentioned above. Please note that the customer is responsible for shipping the item back to Harp & Hill.
HOW TO INITIATE A RETURN
To submit a return, simply email admin@harpandhill.com with your order number and the details of your request. Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.
We may refund your money by issuing a refund in the original form of payment.
Shipping fees are not eligible for refunds.
If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: [email protected]
At Harp & Hill we only design and build high quality products. That’s why all our products are covered with a lifetime warranty from manufacturing defects. All bags purchased through our website are guaranteed against manufacturer’s defects over the lifetime of the product. We design these products to serve you for as long as you intend to use them, and it’s our pledge that they will.
Cosmetic wear and tear resulting directly or indirectly from wrongful use, poor maintenance or other unnatural usage is not covered under this warranty.
Complaints regarding defects or faults must be communicated to the following email: admin@harpandhill.com within 30 days from the day of purchase
